BidaPass Support
About BidaPass
BidaPass is a visitor management platform that helps residential communities, commercial properties, and estates manage access and security through digital passes.
Contact Us
For support inquiries, bug reports, or feedback, please contact us at:
Email: support@bidapass.com
We typically respond within 48 hours.
Frequently Asked Questions
How do I create an account?
Download the BidaPass app or visit our website and tap "Register". You'll need to verify your email address to complete registration.
I can't log in to my account
Try resetting your password using the "Forgot Password" link on the login page. If you still have issues, contact us at support@bidapass.com.
How do I add a vehicle?
Go to "My Vehicles" from the home screen and tap "Add Vehicle". Enter your vehicle details including plate number, make, and model.
How do I apply for a sticker pass?
From the home screen, select "New Application", choose your destination property, select your vehicles, and submit for approval.
Troubleshooting
- App not loading: Check your internet connection and try restarting the app
- Features not working: Make sure you have the latest version of the app
- QR code not scanning: Ensure good lighting and hold your device steady
Report a Bug
Found a bug? Please email us at support@bidapass.com with:
- Description of the issue
- Steps to reproduce
- Your device type and OS version
- Screenshots (if applicable)